Account & Billing

1.How do I access my account?
Thanks for your purchase! You'll get an email from us with a password in a few minutes. It might take 5-10 minutes in some cases. Once you&#...
Wed, 18 Mar, 2020 at 2:43 PM
2.I didn't receive any login information?
-It might take 10-15 minutes for some reason. If it doesn't, try the "Forgot Password" functionality. If that doesn't work - send your e...
Wed, 18 Mar, 2020 at 2:45 PM
3.I was accidentally charged for something I didn't want.
-Sorry about that. Please let us know your e-mail and what you were charged for (purchase details) and we will get back to you as soon as possible and refun...
Wed, 18 Mar, 2020 at 2:51 PM
4.Will my subscription automatically renew?
-There are no recurring charges for VidScratch If any Subscription on a monthly and yearly basis then it will automatically renew and we always indicate the...
Wed, 18 Mar, 2020 at 2:53 PM
5.Trouble completing the purchase?
If you are having trouble purchasing VidScratch, you may have a security protection program running on your computer, or as a web browser plugin. The...
Wed, 18 Mar, 2020 at 2:56 PM