General FAQ

1.how to set up a Whitelabel domain?
for Set up about Whitelabel domain please see below PDF. We cover all the points about the white label.
Wed, 18 Mar, 2020 at 4:34 PM
2.VidScratch cards could be used on Facebook. do you have that technology?
-We can't share the scratch card on Facebook, due to Facebook not allowing external script. But you can embed it on your website /webpage and share you...
Wed, 18 Mar, 2020 at 4:37 PM
3.How Do I give customers access to the product after they purchase through us?
-if you added users then they will get access to only front end and platinum, not enterprise and Whitelabel version. As they get only agency access, not ent...
Wed, 18 Mar, 2020 at 4:43 PM
4.I can share the final VidScratch on social media platforms like Facebook, Twitter, Instagram?
-For now, this option is not available for vidscratch.
Wed, 18 Mar, 2020 at 4:50 PM
5.Which browsers are compatible with VidScratch?
The vidscratch  is tested and supports the following browsers:   Chrome(Most recommended) Firefox IE 9 and upwards Safari Opera mini
Wed, 18 Mar, 2020 at 7:07 PM
6.Video in Scratch Card is not playing?
-it's usually a browser problem. Refreshing the page fixes the problem a lot of the time, but you may need to update your browser or clear the cache. I...
Wed, 18 Mar, 2020 at 5:35 PM
7.I want to trial a different plan. How do I go about this?
-You can reach out to our support team if you'd like to change the plan.
Wed, 18 Mar, 2020 at 6:17 PM
8. I can control how many times a user can scratch a card?
- Yes, You can set hours to stop playing again. You will find this on campaign editor settings >Stop Play Again Settings & Win Probability Settings.
Wed, 18 Mar, 2020 at 6:20 PM